Support

Opening a Support Ticket

What this article covers:
Support tickets keep requests organized with category, priority, replies, attachments, and status.

Steps:
1. Open Dashboard > Support or use Get Help.
2. Click Create Support Ticket.
3. Choose the closest category, such as Billing, Domain / DNS, Publishing, Media upload, Spanish translation, SEO, or Bug report.
4. Explain what happened and attach a screenshot or document if useful.
5. Submit the ticket and watch the status from the ticket list.

Important notes:
- Urgent priority should be used for launch-blocking or billing-access issues.
- Executable attachments are not allowed. Use PNG, JPG, WebP, PDF, or TXT files.

Need more help:
Open a support ticket from the dashboard so the request, replies, attachments, and status stay organized.